The African Digital Banking Transformation Report 2024
In partnership with Backbase, the 2024 edition of the report draws on comprehensive survey data from over 150 banks spanning 35 countries, providing an in-depth analysis of current digital banking trends, key innovations, and the progress of digital transformation.
Discover key facts & figures shaping the industry
Priorities for banks
76% of respondents in our survey say digital transformation is either the top or in the top 3 priorities for their organisation. In what areas are banks prioritising digital transformation? How are budgets shifting? Download the report today >>
Technology trends
25% of responding Banks highlighted Cloud Computing as a key technology for banks. However, AI came a close second. Why can't banks in Africa not miss the AI boat? And how are banks leveraging these technologies to deliver customer-centric digital experiences? Download the report today >>
Regional Insights
For the first time, we deep dive into the responses from our survey to provide regional breakdowns of the data. Discover insights from Northern, Southern, East, West & Central Africa in this report. Download the report today >>
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Explore the findings of the African Digital Banking Transformation Report 2024 with our expert industry panel
Navigating the Future of African Banking
Recorded on July 4, 2024, at 12:30 GMT
On the panel:
Eunice R. Gatama
Group Head of Ecosystems, Strategic Partnerships and Digital Lending at I&M Bank
Nvalaye Kourouma
Chief Digital Officer at Ecobank Group
Heidi Custers
Digital Transformation Director at Backbase
Harry Clynch
Moderator and Tech Journalist at African Banker
Official Knowledge Partner
Backbase
Backbase is on a mission to re-architect banking around the customer. We are the creators of the Engagement Banking Platform – a composable platform that empowers banks to accelerate their digital transformation through progressively modernizing their main customer journeys. From onboarding, to servicing, lending and investing, our platform streamlines every aspect of the customer and employee journey. Pre-integrated with leading core systems and cutting-edge fintechs, it enables institutions to unlock innovation at scale, driving instant value creation.
Industry analysts Forrester, Gartner, Celent, Omdia and IDC continuously recognize Backbase’s category leadership. Over 120 financials around the world have embraced the Backbase Engagement Banking Platform — including AIB, Banorte, Barclays, BIAT, Bank of the Philippine Islands, BDO, BNP Paribas, Banque Saudi Fransi, BRD, Citibank, Discovery Bank, First National Bank, HDFC, Ila Bank, KeyBank, Lloyds Banking Group, NatWest, Navy Federal Credit Union, OTP Group, PostFinance, Raiffeisen, Standard Bank, Saudi National Bank, Société Générale, Truist, and TPBank.
Backbase is a private fintech company, founded in 2003 in Amsterdam (Global HQ), with regional offices in Atlanta (Americas HQ), Cardiff, Dubai, Hyderabad, Kraków, London, Mexico City, Singapore (Asia HQ), Sydney, and Toronto. For more information visit www.backbase.com